We stand behind our products, period. If you need to return an unused product for
any reason, we'll be happy to credit your account, exchange the item or give you
a refund for the cost of the merchandise if returned within 30 days from receipt
of your order.
Simply follow the return instructions on the back of your packing slip; then send
the merchandise and packing slip back to IDville; it's that easy! We recommend that
you return your package by a carrier that requires a signature (FedEx, UPS, DHL/Airborne
or Certified US Mail). Please retain tracking information until credit has been
Please Note: Returns of custom (items with your logo
or artwork) and personalized (items that have a nameplate or engraved names on them)
merchandise are not accepted unless authorized by an IDville representative. All
software and hardware is subject to a re-stocking fee, call (866) 438-4553 for details
Use the top right corner label on your packing slip or send your return to:
Attn: Merchandise Return Dept.
5376 52nd St SE
Grand Rapids, MI 49512