Located in the central part of Michigan, the City of Mt. Pleasant is home to 25,946
residents. Central Michigan University and the popular Soaring Eagle Resort and
Casino, both located in Mt. Pleasant, can bring in quite the crowd, causing the
population to swell 2-3 times its official residential count. Mt. Pleasant is a
friendly community and through all of its growth it remains very important to them
to maintain a small-town feel.
When Bonnie Pomeroy from the Human Resources Department at the City of Mt. Pleasant
offices contacted IDville she was looking to update her out-of-date ID system. "We
were taking photos and then laminating them onto an information card," Pomeroy said.
"I needed to find a way to create longer lasting, higher quality IDs for our employees."
The City of Mt. Pleasant employs around 170 employees, so Pomeroy needed something
that would be easy, quick and affordable.
"A lot of times when customers call they aren't exactly sure what they are looking
for," David Ditmar, IDville representative explained. "That is why we are here to
help." When Pomeroy called she had looked at the IDville catalog and she had been
to the IDville website. "She knew that she wanted something that was going to be
easy for her to use. She already had a digital camera, so that part of our system
was of no use to her." There are times when IDville customers do not need all of
the products that come included with system, this is why IDville has created something
called a Base Kit for a few of the most popular systems.
"The Base Kit comes with everything our standard systems come with, but without
the digital camera and the backdrop," said Ditmar. "We are very flexible when it
comes to meeting our customers' needs."
There are many things that customers forget to think about when they are ordering
their systems. Pomeroy remembers going through this same type of situation, "The
representative was helpful in giving me information and telling me things that I
didn't know enough to ask about the product." Ditmar helped her figure out what
type of ID accessories she would need in order to ensure that the new IDs would
be wearable. She purchased a slot punch and clear strap clips for badge display.
It's been about a year since Pomeroy purchased her Streamline photo ID system and
things are continuing to go well. "I have taken pictures of most of the employees
who are required to wear a photo ID. We would like those who are out in the community
to be identified as City employees. It has worked well and we have been very pleased
with the print quality of the pictures," said Pomeroy. "Our community has benefited
from the IDs as well. They easily identify employees to the community members as
to what division of the City they work in code enforcement, assessor, water, wastewater,
water meter readers or street workers." The feeling of security the badges create
for the members of the community is priceless, and it maintains the continually-strived-for
know-you-by-name, small town feel.