October 26, 2011
Contact: Cori Curtis, IDville, (616) 698-0889, firstname.lastname@example.org
IDville Receives STELLAService's Rating for Customer Service Excellence
IDville is proud to display its EXCELLENT seal on IDville.com
Grand Rapids, MI — October 26, 2011 — Customer service has always been a top priority for IDville, the leading
identification and security expert for business, education, healthcare, and government. For over 10 years, IDville has become known
for its knowledgeable and friendly customer service and lifetime technical support. Today, IDville is proud to announce that it has
received an EXCELLENT rating from STELLAService, an independent, third-party company that rates the customer service performance of online stores.
STELLAService evaluates companies on every attribute of the online shopping experience from ease of website navigation to interaction
with company customer service representatives. STELLAService experienced all of IDville's customer service while "under cover" to make
an objective decision about the company's service.
As the recipient of an EXCELLENT rating, IDville is eligible to display the STELLAService seal on the company website as a trustmark
that objectively and credibly communicates the company's commitment to quality customer service. The STELLAService criteria are so rigorous,
only half of all companies that apply receive a rating seal.
"We are proud to receive this service designation from STELLAService," said IDville General Manager, Dan Rogers. "IDville has always made
excellent customer service a priority and knows the value of a great customer experience. It's very satisfying for our staff to receive this
honor and a testament to all their hard work and dedication."
IDville, the leading identification and security expert for business, education, healthcare and government, focuses on the identification of
employees, students and staff. The brand has become known for its user-friendly ID Maker suite of products, superior customer service performance
and expert knowledge. The brand offers complete identification solutions including software, printer systems, custom lanyards, retractable badge
reels, and more, simplifying the buying and identification processes.
Founded in 2009, STELLAService is an independent provider of customer service ratings for online retailers. They rate thousands of retailers each
year across a broad array of criteria, including usability and online tools, shipping and returns, and customer support. Based in New York City, the
company also publishes reports and other research to help companies worldwide improve their service operations.