NEWS RELEASE

October 26, 2011

Contact: Cori Curtis, IDville, (616) 698-0889, ccurtis@idville.com

IDville Receives STELLAService's Rating for Customer Service Excellence

IDville is proud to display its EXCELLENT seal on IDville.com

Grand Rapids, MI — October 26, 2011 — Customer service has always been a top priority for IDville, the leading identification and security expert for business, education, healthcare, and government. For over 10 years, IDville has become known for its knowledgeable and friendly customer service and lifetime technical support. Today, IDville is proud to announce that it has received an EXCELLENT rating from STELLAService, an independent, third-party company that rates the customer service performance of online stores.

STELLAService evaluates companies on every attribute of the online shopping experience from ease of website navigation to interaction with company customer service representatives. STELLAService experienced all of IDville's customer service while "under cover" to make an objective decision about the company's service.

As the recipient of an EXCELLENT rating, IDville is eligible to display the STELLAService seal on the company website as a trustmark that objectively and credibly communicates the company's commitment to quality customer service. The STELLAService criteria are so rigorous, only half of all companies that apply receive a rating seal.

"We are proud to receive this service designation from STELLAService," said IDville General Manager, Dan Rogers. "IDville has always made excellent customer service a priority and knows the value of a great customer experience. It's very satisfying for our staff to receive this honor and a testament to all their hard work and dedication."

About IDville

IDville, the leading identification and security expert for business, education, healthcare and government, focuses on the identification of employees, students and staff. The brand has become known for its user-friendly ID Maker suite of products, superior customer service performance and expert knowledge. The brand offers complete identification solutions including software, printer systems, custom lanyards, retractable badge reels, and more, simplifying the buying and identification processes.

About STELLAService

Founded in 2009, STELLAService is an independent provider of customer service ratings for online retailers. They rate thousands of retailers each year across a broad array of criteria, including usability and online tools, shipping and returns, and customer support. Based in New York City, the company also publishes reports and other research to help companies worldwide improve their service operations.

Contact IDville
  • www.IDville.com
  • blog.IDville.com
  • www.Twitter.com/IDville
  • www.Facebook.com/IDville