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Shipping Information
FREE tracking information! Supply us with your email address when you place your order and we will send you a copy of your invoice along with the tracking information specifically for your shipment.
Standard Shipping
Minimum $7.75 is billed on all orders. Minimum $15.75 for Hawaii, Alaska and Puerto Rico. Minimum $21.75 for all international orders. GST, HST and PST charges are the responsibility of the Canadian resident.
Small packages that weigh less than 5 lbs will be shipped by DHL/Airborne Standard to be received within 2-4 business days to most locations. Packages weighing over 5 lbs will be shipped by UPS Ground to be received within 2-5 business days to most locations unless otherwise specified.
| Order Total |
Standard Shipping |
Express Shipping |
| 0 - $15 |
$5.99 |
$11.99 |
| $15.01 - $50 |
$7.99 |
$15.99 |
| $50.01 - $100 |
$8.99 |
$17.99 |
| $100.01 - $150 |
$9.99 |
$19.99 |
| $150.01 - $200 |
$10.99 |
$21.99 |
| Over $200 |
Please call (866) 438-4553 for rates |
System Shipping
All ID Maker PRO Systems are shipped UPS Ground insured at the rate of $99.95. Additional supplies are subject to added shipping costs.
Rush Shipping
Rush shipping is available upon request. Additional shipping charges will apply to all rush orders placed after 6 p.m. EST. Charges for shipments outside the continental USA are subject to a surcharge. Shipping charge total will be calculated at the time the order is placed. Please call customer service at 1-866-438-4553 if you need your order rushed.
Delivery Times
All of our in-stock items ship the same day you order if your order is placed by 6 p.m. EST. Delivery to the 48 contiguous states takes 2-5 business days. Delivery to Hawaii, Alaska and Puerto Rico takes 5-7 business days. We will not deliver to a Post Office box.
30-Day Money Back Guarantee
We stand behind our products, period. If you need to return an unused product for any reason, we’ll be happy to credit your account, exchange the item or give you a refund for the cost of the merchandise if returned within 30 days from the receipt of your order. All you need to do is return the item(s) along with the packing slip; it’s that easy! We recommend that you return your package by a carrier that requires a signature (FedEx, UPS, DHL/Airborne or Certified US Mail). Please retain your tracking information until credit has been received. Returns of custom merchandise are not accepted. Software, systems and electronics are subject to a restocking fee. Please call customer service at (866) 438-4553 for more information.
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