IDville Difference

Superior Products

o   Higher quality standard – ID Maker printers and Systems are held to a higher standard so you can confidently handle the largest print jobs for years to come.

o   ID Maker 3.0 ID making software – Our home built ID card design software is packed with every available feature yet continues to blow our customers away with how easy it is to use. Experience ID Maker 3.0 for yourself with our free 30 day trial!

Expert Support

o   In house certified technicians – Our in house certified technicians handle customer questions and printer fixes at a much higher standard and shorter wait time than manufactures. This means quick and higher quality resolutions. Others simply resell the manufacturers products which means they make you go to the manufacturer if you need anything fixed. This takes a long time and it is in the manufactures best interest to suggest buying a new printer instead of fixing yours.

o   Free & Full Lifetime Technical support – For the total life of all printers and software purchases customers will receive unlimited access to our tech support team, printer and software installation support, system wide troubleshooting and diagnostics and printer repair as long as your warranty coverage is valid. That’s a lot of free. You could spend thousands of dollars on this with other vendors.

o   Extended warranties – Manufacturer warrantees do not cover the printer for its full estimated life so we offer IDville specific extended warranties so you can be sure your investment is protected for years to come. There is no limit to how long you can insure your printer.

o   Unlimited training – ID Maker 3.0 is the most user friendly software on the market but in case you would still like help, we offer free training whenever you want it for the total life of your software. This also includes training for anyone responsible for your ID card program. Others charge up to $150 an hour for software training and do not offer support after the first 90 days!

Unrivaled Service

o   Real person within 15 seconds – If we are open an ID specialist will answer your call by the third ring. We don’t have an IVR so you can get exactly what you need when you need it.

o   Personal account managers – We will assign an ID specialist to your account so they are always familiar with your needs and account history.

o   30 Day Money Back Guarantee - We know you'll love our products but in case they’re not quite what you are looking for you can return the unused products for a full refund including shipping and handling.

o   Same day shipping – This is standard @ IDville. Get same day shipping on all in stock products when the order is placed before 3 pm ET.

o   ID Badge design advice – If desired, your personal ID Specialist can help you design the perfect ID badge for free when you use ID Maker software. Others charge by the hour for this service or do not even help.

o   Free Loaner printer – If your printer needs to be repaired, our certified technicians will send you a free replacement printer so you don’t miss a beat. Others charge $150 or more for this service.

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