We're doing our part to #flattenthecurve but we are still open for business! Reach us 9am-6pm for normal business.
Shipping & Payment
Four Ways to Order:
For faster service, please include your priority code on all orders. It is located on the back of your catalog.Online: IDville.com
Fax: 1-616-698-6937 (Please Print or Type)
Mail: IDville, 5376 52nd St SE, Grand Rapids, MI 49512
Credit Card: We accept all major credit cards - VISA, Master Card, American Express, and Discover Card.
Purchase Orders: Pre-approved accounts or satisfactory D&B rated firms, schools, and government agencies only. FIRST TIME ORDERS - Please fax your order form along with the company purchase order to 1-616-698-6937. Please allow 48 hours to open the account. For RUSH orders, please call 1-866-438-4553. PLEASE INCLUDE PRIORITY CODE from the back of your catalog.
Check or Money Orders: Make check payable in U.S. Dollars to IDville. Mail completed order form and payment to: IDville, 5376 52nd Street SE, Grand Rapids, MI 49512
IDville's tax ID number is: 38-2549249
FREE tracking information! Supply us with your email address when you place your order and we will send you a copy of your invoice along with the tracking information specifically for your shipment.
Minimum $6.50 is billed on all orders. Minimum $12.99 for Hawaii, Alaska and Puerto Rico. Minimum $23.99 for all international orders. GST, HST and PST charges are the responsibility of the Canadian resident.
|Order Total||Ground Shipping||2-Day Shipping|
|0 - $15||$6.50||$12.99|
|$15.01 - $50||$8.50||$16.99|
|$50.01 - $100||$9.50||$18.99|
|$100.01 - $150||$10.50||$21.99|
|$150.01 - $200||$11.50||$23.99|
|Over $200||Please call (866) 438-4553 for rates|
All ID Maker PRO Systems are shipped UPS Ground insured at the rate of $99.95. Additional supplies are subject to added shipping costs.
Rush shipping is available upon request. Additional shipping charges will apply to all rush orders placed after 6 p.m. EST. Charges for shipments outside the continental USA are subject to a surcharge. Shipping charge total will be calculated at the time the order is placed. Please call customer service at 1-866-438-4553 if you need your order rushed.
All of our in-stock items ship the same day you order if your order is placed by 6 p.m. EST. Delivery to the 48 contiguous states takes 2-5 business days. Delivery to Hawaii, Alaska and Puerto Rico takes 5-7 business days. We will not deliver to a Post Office box.
30-Day Money Back Guarantee:
We stand behind our products, period. If you need to return an unused product for any reason, we'll be happy to credit your account, exchange the item or give you a refund for the cost of the merchandise if returned within 30 days from the receipt of your order. All you need to do is return the item(s) along with the packing slip; it's that easy! We recommend that you return your package by a carrier that requires a signature (FedEx, UPS, or Certified US Mail). Please retain your tracking information until credit has been received. Returns of custom merchandise are not accepted. Software, systems and electronics are subject to a restocking fee. Please call customer service at (866) 438-4553 for more information.