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Shipping & Payment

Four Ways to Order:

For faster service, please include your priority code on all orders. It is located on the back of your catalog.
Phone: 1-866-438-4553
Fax: 1-616-698-6937 (Please Print or Type)
Mail: IDville, 5376 52nd St SE, Grand Rapids, MI 49512

Payment Methods:

Credit Card: We accept all major credit cards - VISA, Master Card, American Express, and Discover Card.
Purchase Orders: Pre-approved accounts or satisfactory D&B rated firms, schools, and government agencies only. Not accepted for orders less than $500. Digital or hardcopy of the PO is required. Contact us directly for approval 1-866-438-4553.
Check or Money Orders: Make check payable in U.S. Dollars to IDville. Mail completed order form and payment to: IDville, 5376 52nd Street SE, Grand Rapids, MI 49512

Tax ID:

IDville's tax ID number is: 38-2549249

System Shipping:

All ID Maker PRO Systems are shipped UPS Ground insured at the rate of $99.95. Additional supplies are subject to added shipping costs.

Rush Shipping:

Rush shipping is available upon request. Additional shipping charges will apply to all rush orders placed after 6 p.m. EST. Charges for shipments outside the continental USA are subject to a surcharge. Shipping charge total will be calculated at the time the order is placed. Please call customer service at 1-866-438-4553 if you need your order rushed.

Delivery Times:

All of our in-stock items ship the same day you order if your order is placed by 2 p.m. EST. Delivery to the 48 contiguous states takes 2-5 business days. Delivery to Hawaii, Alaska and Puerto Rico takes 5-7 business days. We will not deliver to a Post Office box.

30-Day Money Back Guarantee:

We stand behind our products, period. If you need to return an unused product for any reason, we'll be happy to credit your account, exchange the item or give you a refund for the cost of the merchandise if returned within 30 days from the receipt of your order. All you need to do is return the item(s) along with the packing slip; it's that easy! We recommend that you return your package by a carrier that requires a signature (FedEx, UPS, or Certified US Mail). Please retain your tracking information until credit has been received. Returns of custom merchandise are not accepted. Software, systems and electronics are subject to a restocking fee. Please call customer service at (866) 438-4553 for more information.