If this only happens on some cards, there is likely dust or other contamination on the cards. However, if this is consistently on every card printed, the printhead is likely damaged. If printer cleaning is not carried out as advised (at every dye film change), the chance of printing problems and printhead damage is greatly increased. Under these circumstances, the complete printhead will have to be replaced.

Navigate to "Devices and Printers"> right click your ID Maker> select "Printing Preferences"> change duplex printing from front only to both sides. Next, click on the card back and select if you will be printing the second side in color or B/W. Lastly, close your ID Maker software and reopen it to allow the changes to be saved.

. 1. Update to the latest Driver and Firmware and check if the screen displays DUO.
2. Remove the dye film and power cycle the printer. Power cycle is found within the ID Maker software. Check if the screen displays DUO.
3. Once the DUO option is displayed, right-click and remove the printer from "devices and printers", unplug the power, swap the USB lead to a different port on the computer, and plug the power cord back in.

After these steps, double-sided printing should be restored shortly. If these steps do not work, try switching the USB port the printer is plugged into.

Clean your printer by following the printer-specific cleaning routine found in the printer manual. If the main print roller is not perfectly clean, the card can slip during the printing process, causing the film to break or stick to the card.

If you clean your ID card printer and the problem persists, the printer is most likely printing at too high a density. Changing the printing density can be done within the ID card software; however, we recommend contacting your software supplier for assistance, as this option may be difficult to locate in the menu. If you are using ID Maker software, give us a call for help. If you do choose to go about it alone, we suggest reducing the print density by 200 points and testing it. Note that reducing the density will result in a lighter print.

In order to perform this reset, you must have administrator rights on the computer.
1. Search Command Prompt
2. Open the command prompt as administrator (right click and select run as administrator)
3. Copy and paste this command line right after C:> net stop spooler && del /q %WINDIR%system32spoolprinters* && net start spooler and press enter.
4. Open "Devices and Printers" and right-click any ID Printers by selecting "Remove Device"
5. Unplug the power to the printer and plug it back in.
6. Wait for installation

In nearly all cases, this error will be raised because the rear feed roller requires a thorough cleaning. Please follow the printer-specific cleaning routine found in our video library.

The Power Supply Unit (PSU) must match exactly what the PSU PC OUTPUT shows on the bottom of the printer. Using the incorrect PSU can cause faint or light printing, permanently damage the printer's controller PCB, and invalidate the warranty.

Upgrade to the newest firmware. Make sure the printer is on and ready. Next, download and save the firmware file, which can be found here. Run the firmware file and the printer will reset.

This error message only displays if the printer is set to hand-feed. Make sure you are feeding the cards in the front slot just under the buttons or return the printer to feed from the hopper.

This error occurs when the rear sensor is blocked. Open the printer lid and check toward the rear for any foreign objects, dust, etc. Remove if any are found. Clean the printer with the recommended cleaning routine found in our video library. Next, run the sensor test, which can be found in your ID Maker software by selecting Menu>Sensor Test>Rear Sensor. If the rear sensor is still blocked, answer (X) to the test and call IDville tech support.

This error occurs when the printer struggles to detect the dye film panels. Check the Dye LED's operation by opening the printer lid and holding down the menu button>select Sensor Test>Dye Sensor. Visually check the LED's. You should see three LEDs illuminated: Red, Blue, & Green.
If any of the three are not illuminated, call IDville tech support.

This error occurs when the printer struggles to detect the dye film panels. Check the Dye LED's operation by opening the printer lid and holding down the menu button>select Sensor Test>Dye Sensor. Visually check the LED's. You should see three LEDs illuminated: Red, Blue, & Green.
If any of the three are not illuminated, call IDville tech support.