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FAQs
ID Maker Systems
| 1. Laminate ID systems seem more affordable, why should I choose an ID Maker™ system? Although PVC and laminate ID badges both serve a similar purpose – identifying people in your building – there are several benefits to creating and using PVC ID cards.
2. Which system will work best for my needs? There are a number of factors that determine which ID card printer system will work best for your organization. In order to pair you with the perfect system, below are the factors we urge customers to consider when shopping for a system:
3. What's included with an ID Maker™ system? Our ID Maker™ systems come with everything you need ALL IN ONE BOX. Once you receive your ID Maker™, you’ll be ready to design and print ID badges within 15 minutes – GUARANTEED! Your ID Maker™ printer system comes with the following equipment and supplies:
Contact our ID System Specialists at 1.866.438.4553 to create an ID Maker™ system package that’s perfect for you! 4. What is the average life of a PVC card printer? As long as your ID card printer is cleaned on a regular basis (we suggest a cleaning with every ribbon change), and well-taken-care-of, you can expect your printer to last 7 – 10 years. The technology of our ID Maker® PVC card printers is always improving. This means that the ID printer is able to run a diagnostic test which will then let you know if the printer needs to be cleaned between ribbon changes or that your printer ribbon has a small number of prints left. Think of cleaning your printer like changing the oil in your car. The better you take care of it, the longer life it will have. To give you added peace-of-mind, you can also extend the warranty on your ID card printer by adding a printer protection bundle or extended warranty to your ID Maker™ system order. 5. How much does an ID Maker™ card printer system cost? The cost of your ID Maker™ printer system depends on what features and printer capabilities you choose. Our low-volume, single-sided ID Maker™ systems start at just $1,499 and still come with everything you need to design and print your ID badges. Should you need more security features, dual-sided printing, magnetic encoding, or other system upgrades, the cost of your ID Maker™ will increase. To walk through ID Maker™ system capabilities and choose the one that’s perfect for you, contact an ID System Specialist at 1.866.438.4553. 6. What if I have questions or issues with my ID Maker™ system or software after purchase? Every ID Maker™ System purchase comes with free lifetime technical support. That means you can call us anytime you have questions about your system or ID Maker™ software. To reach our expert technical support team, just call us at 1.866.438.4553 or send an email to support@idville.com. You can also visit our tech support page to find electronic copies of your printer or software manual and troubleshooting guides. If we find that there may be mechanical issues with your printer and it’s still under warranty, we’ll send you a loaner printer of the same model or better while we repair your machine. We want to make sure that you don’t lose any time printing your ID badges. Our ID Maker™ System Specialists and professional technical support staff are always happy to take your call and to make sure you are completely satisfied with your ID Maker™ investment. 7. What is the annual service agreement charge? Training cost? Support Cost? $0! The great thing about choosing IDville for your ID Maker™ printer system is that you’ll never pay an annual fee, we’ll train you to use your software any time you need it at no cost, and you’ll always receive free LIFETIME technical support. Plain and simple, IDville will never charge its customers for software training or support! Our on-site expert technicians will walk you through any questions you have and can even remote into your computer to offer service and training. It’s really that simple! 8. What should my ID badge look like? Depending on your organization’s needs, the look of your ID badge can vary. Most employee and student IDs have the cardholder’s photo for visual security along with his or her name and position within the organization. Our ID Maker™ software is extremely intuitive so that adding color, font styling, and your logo is quick and easy. The more you customize your ID badges, the more difficult it will be to fraudulently duplicate your unique ID badges, making your organization more safe and secure. Check out our case studies to find industry-specific information or visit our Sample ID Card Library to see examples of different ID card components and designs. If you ever need any advice or assistance with your ID badge design, contact our ID Maker™ System Specialists at 1.866.438.4553. Always remember – your ID Maker™ System includes FREE and FULL technical support as long as you own your printer! 9. Is there a limit to the records I can have in the database? There is not a limit to the number of student or personnel records that you can store in the ID Maker™ Essential, Professional, or Enterprise databases. 10. Can my logo be used with your ID Maker™ software? Can I design the ID badge to look the way that I want? You absolutely can use your logo, or any other artwork that you’d like on your ID badge. The ID Maker™ software that is included with our ID Maker™ ID card printer systems will allow you to import any logos or images that you have saved to your computer. Once your logo or artwork is imported into the software, you can then crop and drag and drop them to appear anywhere you want them on your card. ID Maker™ 3.0 is the most intuitive and user-friendly ID badge design software in the industry. No matter what you need included on your badges, this easy-to-use software is exactly what you need to create simple, professional, and secure ID badges for your organization. Should you have any questions or need any assistance with designing your new ID badges, our ID Maker™ System Specialists are here to walk you through the creation of your badges. Just give us a call at 1.866.438.4553 or email us at service@idville.com. 11. How many printer ribbons do I need? The number of printer ribbons you’ll need depends on the number of cards you plan to print and whether they are single- or dual-sided ID cards. You can find information about the number of prints each ribbon is good for on the ribbon’s product information page. As always, our IDville System Specialists are here to help. Give them a call at 1.866.438.4553 to get assistance in ordering the right number of printer ribbons for the right cost! 12. I ran out of printer supplies, how do I know which ones to reorder? Some ID card printers have a sticker on the inside that will tell you which supplies you can use in your printer. One additional option for ordering your ID printer system supplies is to visit our system supplies page and sort the supplies based on the brand you need. If you don’t see a sticker inside your printer or can’t locate your supplies on the site (or if you just prefer to talk to a live person to place your order!), feel free to contact an IDville System Specialist at 1.866.438.4553 and they’ll be happy to help make sure you get the right supplies for your system. 13. What will be the cost per card when it comes to printing supplies? On average the cost for a single-sided ID badge is about $0.61 and the average cost for a dual-sided card is around $0.98 – this cost includes ALL consumables needed to create your IDs. Keep in mind that because we offer quantity discounts if you buy a larger number of supplies, your cost per card may go down when you purchase your supplies in bulk. Need help deciding how many supplies to order to remain stocked up for the year? Contact an IDville System Specialist at 1.866.438.4553 or email us at service@idville.com. 14. Can I combine my door access cards with my ID card? You can certainly combine door access and photo identification in one card. There are different options to make this work. One is that printable PVC access cards can be run right through your ID Maker™ ID card printer. Another option is to print adhesive plastic cards with your identification information and adhere it to your existing clamshell proximity cards. This second option allows you to peel off an old ID to reuse the access card in the case of employee turnover. Both are great options to combine door access with your photo ID card so that you don’t have to carry multiple cards. 15. Can I use a single sided ID Card Printer System to print a dual sided ID card? You have a couple of different options if you’d like to use your single-sided ID card printer to print dual-sided ID badges. If the back of all ID badges will be the same, your first option is to take time to pre-print the back side of your ID cards in advance and then go back to print the front side at a later date. This option does save you money in the short term, but keep in mind that the more contact you have with the ID card the more that the elements added to the card from your fingers (dirt, dust, oil, lint) will wear on the print head and the printer itself. When using a single-sided printer to print dual-sided ID badges, we highly recommend cleaning the printer more often than you typically would. A second option to create dual-sided badges with your single-sided printer is to upgrade your IDville ID Maker™ printer with a field upgrade ribbon that will convert your printer to dual-sided printer. This is a one-time purchase that will allow you to print dual-sided ID badges for the remainder of your printer’s lifespan. For more information on upgrading your single-sided ID card printer, contact an IDville System Specialist at 1.866.438.4553. 16. Do the ID cards come with a hole pre-punched in them? PVC plastic ID cards don’t come with a hole pre-punched in them. All ID cards that are printed with our PVC card printers must print to an ID that has no holes in them and are flat and smooth over the entire face of the card. If you try to print to an ID that has a hole in it you will severely damage your printer. The hole or slot will need to be punched in the card after printing OR we offer ID badge accessories you can use without punching holes in your cards. 17. Our organization is transitioning to Mac computers, is ID Maker™ software Mac compatible? While our software is not Mac compatible out-of-the-box, ID Maker™ 3.0 will successfully run on Mac programs like Boot Camp or Parallels. Boot Camp is a free program installed on every new Mac that is sold. Our ID Maker™ System Specialists are happy to walk you through this process, just give them a call at 1.866.438.4553 with any questions. 18. What’s included with IDville’s printer system support? ID Maker™ ID card printer systems come with FREE and full lifetime technical support and varying unlimited warranties – which can be extended as desired.
19. What functions can my ID cards be used for? Your ID cards can be designed for just about any function you can imagine! Many card uses depend on the security and functionality that you need in your ID badges. ID Maker™ 3.0 software can be used to design ID badges that will work for all of your identification needs. Some of the more common uses are listed here:
20. What features can be added to my ID badges? The list of features that you can add to your ID badges using ID Maker™ 3.0 software is almost endless! From ghost photos and holographic images to barcodes and signatures, the features you add to your ID card depend on the security and functionality that your particular organization needs. To see a more comprehensive inventory of features that may be added and design options to include them on your badge, visit our Sample ID Card Library. If you have any questions about whether something can be added to your ID badges or need any assistance getting it integrated into your card design using our ID Maker™ software, our System Specialists are always happy to assist you. Give them a call at 1.866.438.4553 or email them at service@idville.com. ACCESSORIES21. I already have an ID card printer, now how do I make sure ID badges are kept visible? IDville has a large assortment of different types of ID badge accessories to ensure that IDs remain visible while being worn. For most accessories, you’ll need to have slots or holes in your ID badge, but we also offer a number of slot-free options to choose from to keep ID badges visible as well. Below are some details about the different types of accessories to help you choose the best options for your organization’s identification needs. Lanyards Lanyards are worn around your neck to keep ID badges visible at the chest level. IDville offers almost any lanyard option you can think of! We have numerous color and attachment choices, optional breakaway features for added security, and the ability to completely customize your lanyards with your own logo and/or text. No matter what your timeline or your budget is, we’re sure you’ll find a lanyard you love! Retractable Badge Reels Ideal for those ID badges that are scanned regularly or used for building access, Retractable Badge Reels keep ID badges close at hand but extend for easy use in scanning or swiping the card. Badge Holders ID Badge Holders are a great option to protect ID badges from everyday wear and tear while still keeping them out and visible. ID Badge Clips A budget-friendly ID accessory, ID Badge Clips attach to clothing to display ID badges in a simply and securely. Slot-Free Options IDville offers several slot-free options so that you don’t have to punch a hole into your ID badges. From magnets and silicone lanyards to badge holders and tension-fit ID grippers, we have several options to keep your ID badge visible without punching a hole in it. Still not sure which accessories are right for your organization? Contact the identification experts at IDville at 1.866.438.4553 or email us at service@idville.com. We’ll be happy to make sure you get the ID accessories that work perfect for your needs! 22. How do I order custom lanyards and how long will they take? Your custom lanyard order can be placed online using our Lanyard Creator Tool. This is a simple 4-step tool to help you customize your lanyards to add the colors, logo, and text that you need! We offer customizable lanyards for various timelines and budgets. The production time of custom lanyards varies based on the lanyard type you choose. In Step 1 of the lanyard creator tool each different type of lanyard highlights the production time needed before shipping your custom lanyards. If you’d like assistance placing your custom lanyard order, or if you have any additional questions, call IDville at 1.866.438.4553 or contact us by emailing service@idville.com. MY ACCOUNT23. What is IDville’s return policy? We’ll need a copy of your invoice included with unwanted product and recommend returning with a trackable method like UPS, FedEx, or USPS Express Mail. That way, if the status of your return is ever in question, we can confirm your package was successfully delivered to our location. Please Note: Returns of custom (items including your logo or artwork) and personalized (items that you’re your choice of stock setup options) merchandise are not accepted unless authorized by a Baudville Representative. Use the top right corner label on your packing slip or send your return to: IDville is not liable for packages returned without prior authorization or packages that have shipped to an invalid address. Packages returned for these reasons will be held for 14 days. Any packages left unclaimed, will either be recycled, salvaged, or discarded accordingly. Monetary compensation for these packages will not be provided. USA and International customers, return merchandise to: IDville Attn: Merchandise Return Dept. 4345 44th St SE STE A, Grand Rapids, MI 49512 24. When will my items arrive? If the items you ordered are in-stock and your order is placed before 3 p.m. EST, we’ll ship them the same day you place your order. If you supply us with your email address when you place your order, you’ll receive free shipment tracking information as soon as your order ships. 25. Do you ship to PO boxes? For our customers’ protection, IDville does not ship orders to PO boxes. 26. What are my ordering options? There are four ways you can place your identification order from IDville: Online: IDville.com Phone: 1-866-438-4553 Fax: 1-616-698-6937 (Please Print or Type) Mail: IDville, 4345 44th St SE STE A, Grand Rapids, MI 49512 *For faster service, please include your priority code on all orders. It is located on the back of your IDville catalog. 27. What are my payment options? There are a few different payment options you can take advantage of with IDville. Check: You can mail your completed order form with your check or money order (made payable to IDville) to us at: IDville 4345 44th St SE STE A, Grand Rapids, MI 49512 Credit card: IDville accepts all major credit cards – VISA, MasterCard, American Express, and Discover Card. Net 15 Payment Term: A hard copy of your purchase order is required before the order will be processed. Please fax your purchase order to 616-698-6937 or send in an email to service@idville.com. Please allow 2-business days for order processing. For faster service, please include the Priority Code from the back of your catalog or your Customer Number. For RUSH orders, please call 1-866-438-4553. 28. My organization is tax-exempt, what do I need to do? If you are applying for tax exemption, we’ll simply need a copy of your tax-exempt form sent by one of the following methods: Mail: IDville Attn: Accounts Receivable 5380 52nd St. SE Grand Rapids, MI 49512 Fax: 616.698.2790 Email: AR@idville.com 29. I need help with my order. Who should I call? Any time that you need assistance with you order, feel free to call IDville Customer Service at 1.866.438.4553. We’re always happy to provide any guidance you need to help you with your order! 30. How can I view my order status or look at previous orders? Checking the status of your recent online order is easy! Simply log in to your online account here to see the status of your recent order and to view all online order history. |
