ID Maker 3.0 Troubleshooting Guide

Our ID Maker 3.0 Software Troubleshooting Guide includes valuable tips and tricks to diagnose and solve errors quickly and effectively. Match the error you are experiencing to one listed below, read the solution description carefully, and follow the suggested action steps to resolve the issue. If you are still experiencing the issue you can submit a ticket to our tech team on our contact us page or call us at 1.866.438.4553. If you are having issues with the printer itself, check out our Tech Support Page to find help for each printer.

ID Maker 3.0
Solution

Failed to Initialize the File Paths Shutting Down

This error occurs when the application was not run as an administrator after installation. Right-click on the program shortcut and select “Run as Administrator” and the program should load properly. This only needs to be performed for the first run of the software, it can be run as a standard user from then on.


Pictures are coming in sideways

ID Maker 3.0 is not reading the photo file’s data properly. You can work around this issue by modifying the file in Microsoft Paint. Follow the instructions below on how to perform this:


  1. Within ID Maker 3.0, click “Browse” for the photo
  2. Locate the photo file you wish to import, right-click it and select “Edit”
  3. This will open the photo in Microsoft Paint.
  4. Click “Save” in Microsoft Paint. Close Microsoft Paint.
  5. Select and import the photo file, it should import with the proper rotation now.

Unable to open the project file This file cannot be opened.

This error typically occurs when attempting to open an ID Project file on an old version of ID Maker when the file has been modified by a newer one. To resolve this issue, download and install the latest version of ID Maker 3.0 from www.idville.com/techsupport on every computer that uses the software. Once the latest version is installed, open the ID Project file.


Failed to import the specified database

This error occurs when there is an issue with importing the .CSV or .TXT file as a database. Below are some general reasons why it may be failing to import


  • The .CSV or .TXT file is still open in a different program, such as Microsoft Excel. Close the file and try again.
  • There are not a proper number of headers in Row 1. Make sure every column that has text has a header. Try again.
  • If the .CSV file has been modified by Microsoft Excel (or is being converted from a spreadsheet) save the file as a .CSV (MS-DOS). After this has been completed, try again.
  • If there is any data in a cell outside of the columns with headers that is not supposed to be there, it will prevent the .CSV file from importing.

Same name appears on every card

This typically occurs when the name is typed into the “1. Template Design” tab of the software, and not the “2. Data Entry” tab of the software.

To correct this, follow these instructions:


  1. Go to the “1. Template Design” tab, highlight the name that is appear on every card
  2. Click the “Text” button, then select “Insert”, then select “Data field text”
  3. Insert the datafield text corresponding to the name. Such as “FNAME” for first name or “LNAME” for last name.
  4. The field should appear on the card in a dotted box. Once this is there, go back to the “2. Data Entry” tab and the names should be filling onto the card properly.


ID Maker Card Design Software


ID Maker 3.0 Demo

A beginners guide to everything ID Maker can do.

How to Add a Logo

How to start your ID card design and add a logo.

How to Add a Background

Use a pre-designed background or upload your own.

How to Create a Dual-Sided Card

Turn your single-sided card into a dual-sided card.

How to Create a Card Template

Design a card template and import your database.

How to Upload Your Database

Use your database to automate the card design process.

How to Encode Magnetic Stripes

Use ID Maker 3.0 to encode your Mag stripe cards.

How to Encode QR Codes

Use ID Maker 3.0 to encode your QR codes and Bar codes.

Design an ID Badge from Start to Finish

Check out this tutorial and see how easy it is to create a modern ID Badge with ID Maker 3.0.



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