ID Maker Troubleshooting Guide

Check to make sure PSU is correct (see Error16:00 Power Supply). If correct PSU is confirmed and issue persists, try plugging it into another outlet. Next, print the built-in test card and/or print one of the Windows sample pictures from your PC's pictures folder. This will show if the issue is printer related (print is faint), or software (print is OK). If required you can adjust the YMC printhead power via the driver (close your software first and re-open after to ensure the changes get picked up if you do this via Printer Preferences from Devices and Printers). If the problem persists, your printing density may need to be optimized. For the fasted solution call IDville tech support at 1.866.438.4553.

Navigate to "Devices and Printers"> right click your ID Maker> select "Printing Preferences"> change duplex printing from front only to both sides. Next, click on the card back and select if you will be printing the second side in color or B/W. Lastly, close your ID Maker software and reopen to allow the changes to be saved.

Clean your printer by following the printer specific cleaning routine found in the printer manual. If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card. Below is an image of a clean vs. very dirty roller.

If you clean your ID card printer and the problem persists, the printer is most likely printing at too high of a density. Changing the printing density can be done within the ID card software but we recommend contacting your software supplier to get help as this can be difficult to find in the menu. If you are using ID Maker software give our tech team a call at 1.866.438.4553. If you do choose to go about it alone we suggest reducing the print density by 200 points and testing it. Note that reducing the density will result in a lighter print.

If this only happens on some cards there is likely dust or other contamination on the cards. However, if this is consistently on every card printed, it is likely that the printhead is damaged. If printer cleaning is not carried out as advised (at every dye film change) the chance of printing problems and printhead damage is greatly increased. Under these circumstances the complete printhead will have to be replaced, it cannot be repaired. Below is an example of a damaged printhead. Check your warranty terms for printhead cover and call IDville tech support at 1.866.438.4553.

In order to perform this reset you must have administrator right on the computer.**
1. Search Command Prompt
2. Open command prompt as administrator (right click and select run as administrator)
3. Copy and paste this command line right after C:\> net stop spooler && del /q %WINDIR%\system32\spool\printers\* && net start spooler and press enter.
4. Open "Devices and Printers" and right click any ID Printers by selecting "Remove Device"
5. Unplug the power to the printer and plug it back in.
6. Wait for installation
7. All ready to go

In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Please follow the printer specific cleaning routine found in our video library.

The Power Supply Unit (PSU) must match exactly what the PSU PC OUTPUT shows on the bottom of the printer (see image for example sticker on printer). For example: DC OUTPUT: 24V--3.75V (24 volt outlet must be converted into 3.75 amps by way of converter brick on the power cord.

Using the incorrect PSU can cause faint or light printing, permanently damage the printer's controller PCB and invalidate the warranty.

Upgrade to the newest firmware. Make sure the printer is on and ready. Next, download and save the firmware file, which can be found here. Run the firmware file and the printer will reset.

This error message only displays if the printer is set to hand feed. Make sure you are feeding the cards in the front slot just under the buttons or return the printer to feed from the hopper.

This error occurs when the rear sensor is blocked. Open the printer lid and check toward the rear for any foreign objects, dust, etc. Remove if any are found. Clean the printer with the recommended cleaning routine found in our video library. Next, run the sensor test which can be found in your ID Maker software by selecting Menu>Sensor Test>Rear Sensor. If the rear sensor is still blocked, answering (X) to the test, call IDville tech support at 1.866.438.4553.

This error occurs when the mid sensor is blocked. Open the printer lid and check for any stuck cards, foreign objects, dust, etc. Remove if any are found. Clean the printer with the recommended cleaning routine found in the printer manual. Next, run the sensor test which can be found in your ID Maker software by selecting Menu>Sensor Test>Mid Sensor.

If the mid sensor is still blocked, answering (X) to the test, call IDville tech support at 1.866.438.4553.

This error occurs when the printer struggles to detect the dye film panels. Check the Dye LED's operation by opening the printer lid and holding down the menu button>select Sensor Test>Dye Sensor. Visually check the LED's. You should see three LEDs illuminated: Red, Blue, & Green.

If any of the three are not illuminated call IDville tech support at 1.866.438.4553.