ID Maker 3.0 Troubleshooting Guide

This error occurs when the application was not run as an administrator after installation. Right-click on the program shortcut and select “Run as Administrator” and the program should load properly. This only needs to be performed for the first run of the software, it can be run as a standard user from then on.

ID Maker 3.0 is not reading the photo file’s data properly. You can work around this issue by modifying the file in Microsoft Paint. Follow the instructions below on how to perform this:

1. Within ID Maker 3.0, click “Browse” for the photo
2. Locate the photo file you wish to import, right-click it and select “Edit”
3. This will open the photo in Microsoft Paint.
4. Click “Save” in Microsoft Paint. Close Microsoft Paint.
5. Select and import the photo file, it should import with the proper rotation now.

This error typically occurs when attempting to open an ID Project file on an old version of ID Maker when the file has been modified by a newer one. To resolve this issue, download and install the latest version of ID Maker 3.0 from www.idville.com/techsupport on every computer that uses the software. Once the latest version is installed, open the ID Project file.

This error occurs when there is an issue with importing the .CSV or .TXT file as a database. Below are some general reasons why it may be failing to import

• The .CSV or .TXT file is still open in a different program, such as Microsoft Excel. Close the file and try again.
• There are not a proper number of headers in Row 1. Make sure every column that has text has a header. Try again.
• If the .CSV file has been modified by Microsoft Excel (or is being converted from a spreadsheet) save the file as a .CSV (MS-DOS). After this has been completed, try again.
• If there is any data in a cell outside of the columns with headers that is not supposed to be there, it will prevent the .CSV file from importing.

This typically occurs when the name is typed into the “1. Template Design” tab of the software, and not the “2. Data Entry” tab of the software.

To correct this, follow these instructions:

1. Go to the “1. Template Design” tab, highlight the name that is appear on every card
2. Click the “Text” button, then select “Insert”, then select “Data field text”
3. Insert the datafield text corresponding to the name. Such as “FNAME” for first name or “LNAME” for last name.
4. The field should appear on the card in a dotted box. Once this is there, go back to the “2. Data Entry” tab and the names should be filling onto the card properly.