ID Maker Troubleshooting Guide

Our ID Maker Troubleshooting Guide includes valuable tips and tricks to diagnose and solve errors quickly and effectively. Match the error you are experiencing with your printer to one listed below, read the solution description carefully and follow the suggested action steps to resolve the issue. If you are still experiencing the issue you can submit a ticket to out tech team on our contact us page or call us at 1.866.438.4553. Also, check out our video library to see demos of ribbon replacements, software usage and more.

Error
Solution

Faint or Light Printing

Check to make sure PSU is correct (see Error16:00 Power Supply). If correct PSU is confirmed and issue persists, try plugging it into another outlet. Next, print the built-in test card and/or print one of the Windows sample pictures from your PC's pictures folder. This will show if the issue is printer related (print is faint), or software (print is OK). If required you can adjust the YMC printhead power via the driver (close your software first and re-open after to ensure the changes get picked up if you do this via Printer Preferences from Devices and Printers). If the problem persists, call IDville tech support at 1.866.438.4553.


Switch to dual-sided Printing

Navigate to "Devices and Printers"> right click your ID Maker> select "Printing Preferences"> change duplex printing from front only to both sides. Next, click on the card back and select if you will be printing the second side in color or B/W. Lastly, close your ID Maker software and reopen to allow the changes to be saved.
Photo of ID Maker Dual Sided Printing


Double Sided Printing Option is Grayed out in Driver Settings

1. Update to the latest Driver and Firmware and check if the screen displays DUO. If not, call tech support
2. Remove the dye film and power cycle the printer. Power cycle is found within the ID Maker software. Check if the screen displays DUO. If not, call tech support.
3. Once the DUO option is displayed, right click and remove the printer from "devices and printers", unplug the power, swap the USB lead to a different port on the computer and plug the power cord back in.
After these steps, double sided printing should be restored shortly. If these steps do not work, try switching the USB port the printer is plugged into.


Dye Film Sticking to Card

Clean your printer by following the printer specific cleaning routine found in the printer manual. If the main print roller is not perfectly clean the card can slip during the printing process, causing the film to break, or stick to the card. Below is an image of a clean vs. very dirty roller.
Photo of ID Maker Main Roller


White Line across Printed Cards

If this only happens on some cards there is likely dust or other contamination on the cards. However, if this is consistently on every card printed, it is likely that the printhead is damaged. If printer cleaning is not carried out as advised (at every dye film change) the chance of printing problems and printhead damage is greatly increased. Under these circumstances the complete printhead will have to be replaced, it cannot be repaired. Below is an example of a damaged printhead. Check your warranty terms for printhead cover and call IDville tech support at 1.866.438.4553.
Photo of ID Maker Damaged Printhead


Windows 7, 8, and 10 Printer Reset

In order to perform this reset you must have administrator right on the computer.**
1. Search Command Prompt
2. Open command prompt as administrator (right click and select run as administrator)
3. Copy and paste this command line right after C:\> net stop spooler && del /q %WINDIR%\system32\spool\printers\* && net start spooler and press enter.
4. Open "Devices and Printers" and right click any ID Printers by selecting "Remove Device"
5. Unplug the power to the printer and plug it back in.
6. Wait for installation
7. All ready to go


Error 0220 | Out of Cards

In nearly all cases this error will be raised because the rear feed roller requires a thorough clean. Please follow the printer specific cleaning routine found in our video library.


Error 16:00 Power Supply

The Power Supply Unit (PSU) must match exactly what the PSU PC OUTPUT shows on the bottom of the printer (see image for example sticker on printer). For example: DC OUTPUT: 24V--3.75V (24 volt outlet must be converted into 3.75 amps by way of converter brick on the power cord.
Photo of ID Maker Power Supply
Using the incorrect PSU can cause faint or light printing, permanently damage the printer's controller PCB and invalidate the warranty.


Error 24:03

Upgrade to the newest firmware. Make sure the printer is on and ready. Next, download and save the firmware file, which can be found here. Run the firmware file and the printer will reset.


Error 24:08

This error message only displays if the printer is set to hand feed. Make sure you are feeding the cards in the front slot just under the buttons or return the printer to feed from the hopper.


Error 24:15

This error occurs when the rear sensor is blocked. Open the printer lid and check toward the rear for any foreign objects, dust, etc. Remove if any are found. Clean the printer with the recommended cleaning routine found in our video library. Next, run the sensor test which can be found in your ID Maker software by selecting Menu>Sensor Test>Rear Sensor. If the rear sensor is still blocked, answering (X) to the test, call IDville tech support at 1.866.438.4553.


Error 24:24

This error occurs when the mid sensor is blocked. Open the printer lid and check for any stuck cards, foreign objects, dust, etc. Remove if any are found. Clean the printer with the recommended cleaning routine found in the printer manual. Next, run the sensor test which can be found in your ID Maker software by selecting Menu>Sensor Test>Mid Sensor.
Photo of ID Maker Menu
If the mid sensor is still blocked, answering (X) to the test, call IDville tech support at 1.866.438.4553.


Error 25:00

This error occurs when the printer struggles to detect the dye film panels. Check the Dye LED's operation by opening the printer lid and holding down the menu button>select Sensor Test>Dye Sensor. Visually check the LED's. You should see three LEDs illuminated: Red, Blue, & Green.
Photo of ID Maker Sensor
If any of the three are not illuminated call IDville tech support at 1.866.438.4553.

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